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MANAGED SERVICES We keep everything working smoothly

Our Center of Excellence is ready to help you with anything and support your ongoing activities.

We keep your cloud solutions  working smoothly

We support

Handling and resolving incident and service requests from users

We maintain

Proactive Maintenance to ensure the reliability of supported environment and solutions

We optimize

Analysis of cost efficiency and technical effectivity to improve stability and effectiveness of our solutions

We improve

Continues improvement of our services based on client expectations and efficiency analysis

Elitmind step-by-step approach

Center of excellence

  • The cross-functional team instead of the classic Service Desk Approach
  • We provide complex support to our clients without levels and distinguish between L1, L2, and partially L3

 Extended Team availability

  • Elitmind team adjusts its working hours to the client’s needs and expectations covering extended support time
  • Providing on calls services outside office hours.

 

Customized Single point of Contact

  • Different models of support, contact options, and cooperation
  • Internal ticketing system with a personalized approach and separated projects
  • We become part of a client organization using Client based ITSM tool
  • Web forms to raise incidents and requests in the simplest form

Tailored Service

  • Adjusted and accurate service
  • Adoption of client internal processes focused on efficiency and trust

Managed services on a daily basis

Main principles

  • Dedicated and customized Single Point of contact
  • Fully separated per customer projects in ITSM to ensure privacy confidentiality and data security
  • Customized Support Process
  • Support and Maintenance Process adapted to individual customer needs and expectations
  • Highly trained and specialized Support Team
  • Center of Excellence work model supported by our Technical Partners

 

Scope of service

Incidents and Problems management

  • The incident, Major Incident Management, and Escalation Process

Active Monitoring

  • Integration Processes
  • Cost monitoring
  • Capacity management

Service requests

  • Request for information and service

Service management

  • Continuous improvement
  • CMDB management
  • Service life cycle

Ready for Managed Services?

  

 

 

Don’t hesitate to schedule a meeting if you are interested in:

  • Consultations

Related services

Contact us

Piotr Mąkosa

Managed Services Manager