We keep your cloud solutions  working smoothly

We support

Handling and resolving incident and service requests from users

We maintain

Proactive Maintenance to ensure the reliability of supported environment and solutions

We optimize

Analysis of cost efficiency and technical effectivity to improve stability and effectiveness of our solutions

We improve

Continues improvement of our services based on client expectations and efficiency analysis

Customized Single point of Contact

• Different models of support, contact options, and cooperation
• Internal ticketing system with a personalized approach and separated projects
• We become part of a client organization using Client based ITSM tool
• Web forms to raise incidents and requests in the simplest form

Tailored Service

• Adjusted and accurate service
• Adoption of client internal processes focused on efficiency and trust

Scope of service

Incidents and Problems management

• The incident, Major Incident Management, and Escalation Process

Active Monitoring

• Integration Processes
• Cost monitoring
• Capacity management