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CUSTOMER INSIGHT KNOW YOUR CUSTOMER BETTER

 

We help empower organizations to unify and understand its customer data and as a result – derive insights that power personalized experiences based on Customer Data Platform.

 

 

 

Key needs we address

1. Looking for a way to boost your online or outdoor marketing campaigns? 

We can enhance your customer segmentation and as result, significantly increase reaching your targeted audience.

 

2. Need personalization and marketing automation to increase online sales?

Use our Machine Learning modules that will sky-rocket your sales numbers by product recommendationscross-sell, or up-sell insights. Use this data to power any leading marketing automation platform.

 

 

3. Have to wait too long for complex data about customers from IT, or for insights from the analyst team?

We provide an intuitive interface that helps gather all necessary information, insights and allows to drill data right to the point.

 

4. Have imprecise information about customers spread across the different systems in your organization? 

Use our Customer Golden Record that integrates information about your customers from various system sources implemented in marketing, sales, help-desk, and much more…

Get to know our platform

Based on Microsoft Dynamics 365 Customer Insights and Microsoft Azure platform, we build an unique platform:  ElitCustomer Insights Suite.

It connects data from transactional, behavioral, and observational sources and serves you the 360-degree customer view.

We can enhance your Customer Data Platform and customize it to the needs of your organization with several modules:

  • Audience Insights
  • Engagement Insights
  • Comprehensive reporting based on Power BI
  • Advanced analytic module (with customer segmentation and product recommendation)
  • Real-time communication and integration module (to power personalization)

 

 

Audience Insights

Unify all your customer data to generate AI-powered insights in real-time

  • Get a holistic view of your customers
  • Personalize experiences and processes
  • Spot trends and patterns (AI)

 

 

 

Engagement Insights

Understand customer behavior using digital and cross-channel analytics:

  • Get real-time insight
  • Predict customer intent (AI)
  • Maintain control of your data

Comprehensive reporting based on Power BI

Fulfill reporting needs of the entire organization and specific group of users such as:

  • Decision-makers:  Track key metrics on how sales and marketing perform and meet strategic and operational goals
  • Marketing team: aggregate or drill-down campaigns’ profitability through all channels
  • Analyst team: spot trends over time on how customers change their behavior or react to marketing campaigns and personalized insight
  • Operations: monitor platform and key metrics describing usage and health-check statuses

Advanced analytic module

Combine integrated data of your customers with AI capabilities to boost your marketing campaigns and sales results:

  • Advanced customer segmentation
  • Consistent product recommendations through all channels (omnichannel)
  • Cross-sell and up-sell  insights
  • Customer churn probability
  • And many others …

Real-time communication and integration module

We power a personalized experience to your customers by real-time communication depend on the marketing and sales toolset you may have. It’s manageable by:

  • Direct integration through all channels used to communicate with your customers
  • Dedicated integration with any leading marketing automation platform

Set your course to
ElitCustomer Insights Suite

 

Don’t hesitate to schedule a meeting if you are interested in:

  • Demo
  • Consultations
  • Proof of Concept

Related services

Contact us

Robert Woźniak

Founder / Data&AI Strategic Advisor