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Managed Service Lead

NEEDED!

100% REMOTE


Join the team of experienced people in Elitmind!

We are a group of dedicated technology enthusiasts, passionate about data processing, and extracting valuable information for clients that are essential for making strategic business decisions.

Elitmind’s founders are two data geeks whose professional path is dedicated to the Data. They still are actively involved in cooperation with clients.  

Our experience, exceptional skills and knowledge have leveraged us to the leader position in Data Analytics – we are running multiple projects for the biggest global and Polish companies.   

We are excited about using the potential of AI and Machine Learning in Business Intelligence solutions. We are experts in creating solutions based on the latest technologies of our key partner, Microsoft, in particular Azure Cloud Services. 

Our goal is to become the first-choice partner for clients around the world when it comes to analytics and artificial intelligence. We know that we will not achieve this without the amazing Delivery Team! 

Join our Team as a

Managed Service Lead

Experience, partnership and desire for continuous development - it's our DNA.

Project Delivery Area:

Business Development:

  • Take responsibility for the services currently provided by Elitmind
  • Develop of Managed Services offer and introducing it to the market
  • Building functional structures of Managed Services in Elitmind
  • Create standards and requirements for transferring the solution to the service
  • Create standards for IT Service Management processes, Service Level Agreement parameters.
  • Ensure ongoing architectural integrity of the service throughout it's lifecycle
  • Ensure that all IT Service Management processes, Service Level Agreements and Underpinning Contracts are appropriate for the agreed service level targets
  • Organize and facilitate communication channel between customers and service team
  • Own and expand the knowledge by updating and publishing Knowledge base

Project Delivery Area: 

Take responsibility for the services currently provided by Elitmind

Develop of Managed Services offer and introducing it to the market

Building functional structures of Managed Services in Elitmind

Create standards and requirements for transferring the solution to the service

Create standards for IT Service Management processes, Service Level Agreement parameters.

Business Development: 

Ensure ongoing architectural integrity of the service throughout it's lifecycle

Ensure that all IT Service Management processes, Service Level Agreements and Underpinning Contracts are appropriate for the agreed service level targets

Organize and facilitate communication channel between customers and service team

Own and expand the knowledge by updating and publishing Knowledge base

Requirements Digital Advisor needed

Professional experience: 

Tech Skills:

Soft skills:

  • 4 years of experience as a Service Delivery Manager
  • Strong knowledge of ITIL disciplines (eg. Incident, Problem, Change, Configuration Management)
  • Strong stakeholder management on different organization level
  • Understanding of the service application support, modern IT Infrastructure such as SaaS, Cloud (Azure/AWS)
  • Self-driven and proactive approach 
  • Great leadership and management skills 
  • Good understanding of the Customer’s business and how IT contributes to the delivery of service
  • Strong attention to detail is a must
  • Focus on cooperation
  • Good communication skills
  • English at a minimum level B2 (mainly projects for foreign clients)

Professional experience: 

4 years of experience as a Service Delivery Manager

Strong knowledge of ITIL disciplines (eg. Incident, Problem, Change, Configuration Management)

Tech Skills:

Strong stakeholder management on different organization level

Understanding of the service application support, modern IT Infrastructure such as SaaS, Cloud (Azure/AWS)

Soft skills:

Self-driven and proactive approach 

Great leadership and management skills 

Good understanding of the Customer’s business and how IT contributes to the delivery of service

Strong attention to detail is a must

Focus on cooperation

Good communication skills

English at a minimum level B2 (mainly projects for foreign clients)

Benefits Digital Advisor needed

Ability to work remotely

Private medical care or Multisport (you choose)

Flexible working hours

Paid holidays

Unlimited access to Microsoft/Snowflake Technology

Self-development budget according to the agreed development path

Financial bonuses based on key project KPIs (project net profits, etc.)

Comfortable and spacious office